At Solix Enterprises, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.

• The product must be unused, undamaged, and in original packaging.

• Proof of purchase (invoice or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse, improper installation, or negligence.

• Customized or special-order items.

• Products without original packaging or missing accessories.

3. Return Process

• Contact our customer support team at info@solixenterprises.com or call [Insert number] within 7 days of receiving the product.

• Our team will guide you through the return process.

• Customers are responsible for shipping costs unless the return is due to a defective or wrong product delivered.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days to your original method of payment.

• In case of COD (Cash on Delivery) orders, refunds may be issued via bank transfer.

5. Exchanges

• If you wish to exchange a product, you may do so within 7 days, provided the item meets return eligibility.

• Exchange is subject to product availability.

6. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately with photos/videos.

• We will arrange a replacement or issue a full refund at no extra cost.

📧 Email: info@solixenterprises.com
📍 Address: [Insert company address here]
📞 Phone: [8750557777]